A widespread service outage affected internet connectivity through Alaska Communications. The outage originally was reported around 3:20 p.m. on Tuesday. Many local businesses had their internet and telephone capabilities affected as a result of the service outage Tuesday afternoon. Additionally, during this service outage, some local grocery stores resorted to only using cash and check.
According to a social media post from Alaska Communications at 6:15 p.m. on Tuesday, a fiber issue was located between Kenai and Soldotna. By 7:39 p.m. all services were restored, as confirmed by Alaska Communications.
If your service is still not working, there are several steps you should follow:
- If your DSL modem does not have a solid DSL or SYNC light, disconnect it and power off for one minute, then reconnect to power.
- If after five minutes your service has not been restored, please submit a support request through AccountView using a mobile phone or an alternative internet connection through a link here.
