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GCI Gears Up for Wireless Transition

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10 years ago

Alaska Communications wireless customers will be transferred to GCI this weekend.

GCI Corporate Communications’ David Morris said customers won’t see any changes to their network.

https://radiokenai.net/wp-content/uploads/2015/04/MORRIS-ON-NETWORK.mp3?_=1

Morris: “It rides on the same network next week, as it has this week, as it has for the last year and a half or so. So there’s no changes there, what’s been occuring in the background is training the GCI customer service folks onto the billing system, the billing platform, the abilities to service customers from ACS to GCI.”

He added that he was informed many ACS stores would close.

https://radiokenai.net/wp-content/uploads/2015/04/MORRIS-ON-CLOSE.mp3?_=2

Morris: “I can’t speak for the effects of the Kenai Peninsula, but it is simply they(ACS) will not be in the wireless business at all. And so from that perspective, you’ll be getting information on how to direct your bills and everything over to GCI.”

Morris said all the technical assistance numbers for ACS wireless are rolling to one GCI help desk.

Texts to ACS customers state that they do not expect service interruptions.

The sale of ACS’ wireless contracts to GCI closed February 1 and will add approximately 87,000 customers to GCI.

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